This course provides a comprehensive exploration of effective communication techniques for managing conflicts. Throughout this course, Candidates will acquire valuable skills to enhance their ability to listen actively and empathetically, enabling them to overcome obstacles to productive communication.

Course Highlights:

Active Listening:

• Candidates will learn the art of active listening, a crucial skill in conflict management. Effective listening helps in understanding others' perspectives and facilitating meaningful discussions.

Fostering Empathy through Understanding:

• Explore the relationship between empathy and effective listening. Discover how empathetic listening can foster understanding and contribute to resolving conflicts.

Conquering Barriers for Better Conversations:

• Learn to identify and overcome common obstacles that hinder effective listening. Understanding and addressing these obstacles can lead to more constructive and fruitful conversations.

The course incorporates interactive elements, including engaging activities and relevant videos, to provide Candidates with an immersive and practical learning experience.

Learning Outcomes

Candidates will have developed a heightened ability to listen actively and empathetically, paving the way for improved conflict resolution and communication. With these skills in their toolkit, Candidates will be better equipped to navigate conflicts, foster understanding, and engage in productive dialogues that lead to positive outcomes.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org