This course provides a comprehensive exploration of strategies designed to address conflicts by focusing on the underlying issues and fostering effective communication. Through this course, Candidates will gain valuable insights and techniques to navigate conflicts with a focus on understanding, credibility, and productive dialogue.

Course Highlights:

Separating Negative Emotions from the Issue:

• Candidates will learn how to detach negative emotions from the core issues at hand. This enables more objective and constructive discussions, facilitating a deeper understanding of the conflict's root causes.

Establishing Credibility and Trust:

• Explore techniques to establish credibility and build trust when addressing conflicts. Building a foundation of trust is essential for creating an environment conducive to resolving conflicts.

Effective Questioning:

• Discover the art of asking effective questions that facilitate open dialogue and encourage meaningful conversation. Skillful questioning can lead to uncovering insights and solutions.

Throughout the course, Candidates engage in interactive activities and view relevant videos that enhance their learning experience.

Learning Outcomes

Candidates will have developed the skills to approach conflicts with a focus on the underlying issues, foster credibility and trust, and use effective questioning techniques. Prepared with these skills, Candidates will be better equipped to navigate conflicts with empathy, engage in productive discussions, and work toward mutually beneficial resolutions.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org