Leadership Center

Empathy and Conflict Management - Deeper Dives


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You are challenged to step outside of the courses, take a deeper dive and listen to some experts on the topics of Empathy and Conflict Management.

  • Why Empathy Is the #1 Leadership Skill - The Leadership 480 Podcast Series (35 minutes)
  • How to Manage: Conflict - Women at Work (43 minutes)

Listen to both podcasts and then you will be asked to write your main takeaway from each.

All of the podcasts have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

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Why Empathy Is the #1 Leadership Skill - The Leadership 480 Podcast Series
Select the "Listen to Podcast" button to begin.  |  35 minutes
Select the "Listen to Podcast" button to begin.  |  35 minutes Empathy is the number one leadership skill. Marketing Insider Group CEO Michael Brenner shares how empathy can help drive profits and improve employees’ day-to-day life.
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How to Manage: Conflict - Women at Work (Harvard Business Review)
Select the "Listen to Podcast" button to begin.  |  40 minutes
Select the "Listen to Podcast" button to begin.  |  40 minutes People management consists of a fair amount of mediation and diplomacy, and you can’t expect to get the hang of it right away. You’re in the middle of a lot now. Initiating difficult conversations, and then getting all the way through them, takes planning and practice (and sometimes even a breather). Holding tension takes restraint. Amy B and Kelsey interview Amy G about the types of conflict that new managers should expect to handle, as well as options for responding. They talk through real experiences and common scenarios. Like that time Kelsey needed to tell a direct report they were falling short of her expectations (but didn’t end up saying anything). Or that time Amy G started reporting to a friend. They also give guidance for intervening or not when team members are arguing and for discreetly clueing your group in about the office politics going on.
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Discussion about the Podcasts
Make 1 discussion post to continue.
Make 1 discussion post to continue. After listening to both podcasts, write a discussion post about what your biggest takeaways were. You can also enhance your learning experience by reviewing and responding to other Members' posts. Let's collaborate and broaden our knowledge together.
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