The "Handling Challenging Behaviors in the Workplace" course introduces Candidates to a new perspective: from “challenging employees” to “valuable employees who exhibit challenging behaviors.” By adopting this mindset of working together rather than against each other, Candidates will be able to more effectively address issues and effect a positive outcome.

Course Highlights:

• Shifting Perspectives: Adopt a new mindset towards challenging behaviors in the workplace, viewing employees exhibiting such behaviors as valuable individuals with potential for improvement rather than solely as problematic.
• Behavioral Analysis: Learn to translate perceived "bad attitudes" into observable behaviors that can be objectively identified, addressed, and improved upon.
• Promoting Positive Outcomes: Explore strategies and guidelines for promoting positive outcomes in challenging situations, fostering a constructive and collaborative approach to addressing behavioral issues.
• Understanding Challenging Behaviors: Recognize the various types of challenging behaviors that may arise in the workplace, understand their underlying sources, and learn how to appropriately address them with empathy and professionalism.
• Articulating Concerns: Develop the ability to articulate why challenging behavior is problematic, communicating the consequences of not addressing or modifying such behavior effectively.

Learning Outcomes

Successful completion of the "Handling Challenging Behaviors in the Workplace" course will equip candidates with the skills and perspectives needed to address challenging behaviors effectively, fostering a more positive and productive work environment for all team members.

All of the courses have a time expectation. In order to successfully complete Tier 4, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org