Before you begin, take a moment to reflect on your leadership journey so far and what you are looking forward to in this tier.

This course offers a comprehensive exploration of effective conflict resolution strategies, focusing on open communication and emotional intelligence. Throughout this course, Candidates will delve into the intricacies of conflict management, learning valuable skills that promote healthy discussions and prevent conflicts from escalating.

Course Highlights:

Identifying Emotions:

• Candidates will gain insights into recognizing and understanding of emotions within themselves and others. This foundational understanding forms the basis for effective conflict resolution.

Communication of Feelings:

• Explore techniques for articulating emotions and thoughts clearly and respectfully. Learn how to express your feelings in a way that promotes understanding and empathy.

Verbal and Non-Verbal Language:

• Examine the nuances of both verbal and non-verbal communication in conflict situations. Understand how different forms of language can impact the course of a discussion.

Preventing Escalation:

• Discover strategies to maintain a calm and constructive environment during conflicts. Learn how to identify potential escalation triggers and defuse them effectively.

This course involves a mix of activities, videos and more to keep Candidates engaged.

Learning Outcomes

Candidates will have acquired a deeper understanding of conflict dynamics, effective communication, and emotional management. Prepared with these skills, they will be better equipped to engage in productive discussions, mitigate conflicts, and foster positive relationships in various personal and professional contexts.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

This course offers a comprehensive exploration of strategies aimed at de-escalating and effectively managing conflicts, particularly in situations that have the potential to become intense or explosive. This course equips Candidates with valuable insights and techniques to handle conflicts with composure and tact.

Course Highlights:

Differentiating Types of Conflict:

• Candidates will gain an understanding of the two primary types of conflict: constructive and destructive. Differentiating between these types is crucial for determining appropriate conflict resolution approaches.

Awareness of the Escalation Process:

• Explore the stages of conflict escalation, from the initial disagreement to potentially explosive situations. Understanding this process helps Candidates intervene before conflicts reach critical points.

Navigating Different Personalities:

• Learn how to navigate conflicts involving individuals with diverse personalities and communication styles. Develop strategies to address varying perspectives effectively.

The course integrates interactive elements, including activities and videos, to provide Candidates with immersive learning experiences. 

Learning Outcomes

Candidates will have developed a deeper awareness of conflict dynamics, honed their ability to identify escalation triggers, and gained insights into managing conflicts involving diverse personalities. Equipped with these skills, Candidates will be better prepared to approach potentially explosive situations with confidence, diffuse tensions, and foster a more harmonious and productive environment.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

This course provides a comprehensive exploration of strategies designed to address conflicts by focusing on the underlying issues and fostering effective communication. Through this course, Candidates will gain valuable insights and techniques to navigate conflicts with a focus on understanding, credibility, and productive dialogue.

Course Highlights:

Separating Negative Emotions from the Issue:

• Candidates will learn how to detach negative emotions from the core issues at hand. This enables more objective and constructive discussions, facilitating a deeper understanding of the conflict's root causes.

Establishing Credibility and Trust:

• Explore techniques to establish credibility and build trust when addressing conflicts. Building a foundation of trust is essential for creating an environment conducive to resolving conflicts.

Effective Questioning:

• Discover the art of asking effective questions that facilitate open dialogue and encourage meaningful conversation. Skillful questioning can lead to uncovering insights and solutions.

Throughout the course, Candidates engage in interactive activities and view relevant videos that enhance their learning experience.

Learning Outcomes

Candidates will have developed the skills to approach conflicts with a focus on the underlying issues, foster credibility and trust, and use effective questioning techniques. Prepared with these skills, Candidates will be better equipped to navigate conflicts with empathy, engage in productive discussions, and work toward mutually beneficial resolutions.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

This course provides a comprehensive exploration of effective communication techniques for managing conflicts. Throughout this course, Candidates will acquire valuable skills to enhance their ability to listen actively and empathetically, enabling them to overcome obstacles to productive communication.

Course Highlights:

Active Listening:

• Candidates will learn the art of active listening, a crucial skill in conflict management. Effective listening helps in understanding others' perspectives and facilitating meaningful discussions.

Fostering Empathy through Understanding:

• Explore the relationship between empathy and effective listening. Discover how empathetic listening can foster understanding and contribute to resolving conflicts.

Conquering Barriers for Better Conversations:

• Learn to identify and overcome common obstacles that hinder effective listening. Understanding and addressing these obstacles can lead to more constructive and fruitful conversations.

The course incorporates interactive elements, including engaging activities and relevant videos, to provide Candidates with an immersive and practical learning experience.

Learning Outcomes

Candidates will have developed a heightened ability to listen actively and empathetically, paving the way for improved conflict resolution and communication. With these skills in their toolkit, Candidates will be better equipped to navigate conflicts, foster understanding, and engage in productive dialogues that lead to positive outcomes.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

The course "Learning to Be Approachable" within the Emotional Intelligence curriculum provides a comprehensive exploration of techniques to enhance approachability and foster meaningful connections with others. Throughout this course, Candidates will acquire practical skills to create an inviting and inclusive atmosphere through physical actions and engaging conversations.

Course Highlights:

Establishing an Approachable Presence:

• Candidates will learn practical ways to enhance their physical demeanor to become more approachable. By understanding body language and non-verbal cues, Candidates can create an open and welcoming presence.

Fostering Strategies for Inclusion:

• Explore strategies to make others feel included and valued. Understanding the importance of inclusivity and implementing techniques to promote a sense of belonging fosters stronger connections.

Techniques for Meaningful Dialogues:

• Discover techniques for making conversations more meaningful and engaging. Candidates will learn how to create open and authentic dialogues that lead to deeper connections and understanding.

The course incorporates interactive activities and relevant videos to provide Candidates with an engaging learning experience.

Learning Outcomes

Candidates will have gained valuable skills to increase their approachability, promote inclusivity, and elevate the quality of their conversations. These skills contribute to stronger relationships, enhanced emotional intelligence, and more positive and harmonious social and professional interactions.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

You are challenged to step outside of the courses, take a deeper dive and listen to some experts on the topics of Empathy and Conflict Management.

• Why Empathy Is the #1 Leadership Skill - The Leadership 480 Podcast Series (35 minutes)
• How to Manage: Conflict - Women at Work (43 minutes)

Listen to both podcasts and then you will be asked to write your main takeaway from each.

All of the podcasts have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

This course provides a comprehensive exploration of the fundamental elements that contribute to a team's success. Throughout this course, Candidates will gain insights into the key factors that form the basis of effective teamwork and the benefits that result from cohesive collaboration.

Course Highlights:

Cracking the Code of Effective Teams:

• Candidates will delve into the characteristics that define a successful team. By understanding what makes a team effective, Candidates can lay the groundwork for optimal teamwork.

Essential Elements for Cohesion and Success:

• Explore the foundational elements necessary for building a strong and cohesive team. Candidates will learn about the essential components that contribute to team cohesion and functionality.

Teamwork, Exploring the Rewards and Impact:

• Discuss the advantages and benefits that result from effective teamwork. Candidates will gain a deeper appreciation for the positive impact that cohesive collaboration can have on outcomes and relationships.

Throughout the course, Candidates engage in interactive activities and view relevant videos that enhance the learning experience.

Learning Outcomes

Candidates will have a solid understanding of the core components of successful teams, enabling them to contribute effectively to collaborative efforts. These insights and skills foster a positive team environment, enhanced productivity, and stronger relationships among team members.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

This course offers an in-depth exploration of team effectiveness and the factors that contribute to both successful and unsuccessful teams. Throughout this course, Candidates will learn to assess team dynamics, identify crucial team characteristics, and understand the role of informal teams.

Course Highlights:

Assessing and Enhancing Effectiveness:

• Candidates will delve into techniques for evaluating the overall effectiveness of a team. By understanding how to assess a team's performance, Candidates can contribute to its ongoing improvement.

Unveiling the Traits of Success and Setback:

• Explore the distinguishing traits of both effective and ineffective teams. Candidates will gain insights into the behaviors and dynamics that lead to positive outcomes versus those that hinder progress.

Informal Teams - Outcome and Influence:

• Discuss the concept of informal teams and their significance within the context of larger teams and organizations. Candidates will learn how informal groups can influence team dynamics.

The course incorporates interactive elements, including activities and videos, to provide Candidates with an immersive and practical learning experience.

Learning Outcomes

Candidates will have acquired the skills to assess team effectiveness, identify essential team characteristics, and recognize the impact of informal teams. Prepared with this knowledge, Candidates will be better equipped to contribute positively to team dynamics, promote successful teamwork, and facilitate growth within their teams.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org

In this course, Candidates will embark on an insightful exploration of decision-making within a team context. This course equips Candidates with a comprehensive understanding of various decision-making patterns, enabling them to navigate potential pitfalls and work collaboratively toward effective decision-making.

Course Highlights:

Applying Decision-Making Patterns:

• Candidates will delve into three common decision-making patterns: command, consultative, and consensus. By understanding these patterns, Candidates will be equipped to choose the most appropriate approach based on the team's needs and dynamics.

Recognizing Groupthink Symptoms:

• Explore the concept of groupthink and its potential impact on decision-making processes. Candidates will learn to recognize symptoms of groupthink and develop strategies to mitigate its influence.

Achieving Team Consensus and Collaboration:

• Candidates will learn techniques to reach a consensus within a team. Understanding how to navigate differing perspectives and achieve alignment is essential for making informed and collaborative decisions.

The course integrates interactive activities and relevant videos to provide Candidates with an engaging and applied learning experience.

Learning Outcomes

Candidates will have honed their ability to select appropriate decision-making patterns, identified strategies to counteract groupthink, and gained practical skills to facilitate consensus within a team. Equipped with these skills, Candidates will be better prepared to contribute actively to decision-making processes, ensure thorough consideration of options, and foster a cohesive team approach to reaching decisions.

All of the courses have a time expectation. In order to successfully complete Tier 2, you will need to complete/watch each course in its entirety. 

Questions? Notice an error? Recommendations on how to improve? Email: elp@phisigmapi.org